I have been experimenting with selling new books on my website. To do this, I set up an account with Bertram's who provide 'next day' delivery through DHL. Out of the twelve deliveries that I have had to date, five went on the wrong van to be 'returned to base' and delivered one or two days later, and the latest delivery was delivered and signed for by a shop that is seven miles away!
Am I just unlucky? Is it a problem with my local depot or is it that DHL don't understand post codes? I would be interested to hear whether anyone else has had similar problems and whether any of the other couriers are any better.